REFUND POLICY — PawGrade

Money-Back Guarantee

We stand behind PawGrade Taurine Powder. Give her one scoop a day for 30 days, then take her to your vet and run the bloodwork. If the taurine level in her bloodwork has not moved positively, we will give you double your money back in PawGrade store credit.

Here is how it works. We issue you a store credit equal to double the amount charged for the single order or subscription shipment you are claiming against. Example: if that charge was $36, you receive $72 in PawGrade store credit. The guarantee is calculated against one qualifying charge only, never the cumulative total of multiple orders or subscription shipments.

This guarantee may be claimed once per customer, across the lifetime of your account, regardless of how many orders or subscription shipments you have received.

You have 30 days from the date of the order or subscription charge you are claiming against to request your double money-back guarantee.

Claim your double money back here: pawgrade@bf-ecommerce.com

Subscriptions

Subscriptions require a minimum commitment of 3 months. Monthly shipments and charges will continue through the end of this 3-month period even if you cancel during that time. Cancellation requests submitted during the first 3 months take effect at the end of the minimum term. After the 3-month minimum term, cancellation stops all future shipments and charges immediately. You can cancel at any time by contacting us at pawgrade@bf-ecommerce.com.

The double money-back guarantee applies to subscription charges as well as one-time purchases. No cash refunds are issued for subscription payments already processed, at any point, regardless of the subscription's status (active or cancelled). Guarantee claims are paid in store credit only.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at pawgrade@bf-ecommerce.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, at no cost to you.

Exchanges

The fastest way to get what you want is to cancel your current order and place a separate order for the new item. Exchanges are available only for eligible one-time purchases (Buy 1 or Buy 2), not subscriptions.

If a physical return is required or requested, you are responsible for the cost of return shipping.

Refunds

Once your claim is approved, your store credit will be sent to you by email within 3 business days.